Cancellation & Refunds Policy

This Cancellation & Refunds Policy applies to all purchases made on QuickFynd.com, operating under the Nilaas brand. QuickFynd is an e-commerce platform delivering products across Kerala.

1. Order Cancellation

Before Shipment: Customers can cancel their order within 1–2 hours of placing it or before the order is shipped. A full refund will be issued for prepaid orders.

After Shipment: Once shipped, orders cannot be cancelled. However, you may request a return after receiving the product (based on eligibility).

2. Return Eligibility

Returns are accepted if the product delivered is damaged, defective, incorrect, or not as described on our website.

• Wrong item received
• Damaged or defective product
• Product not matching description

Proof such as clear photos or videos must be shared within 24–48 hours of delivery.

Non-Returnable Items:

• Personal care items
• Food & perishable goods
• Innerwear & hygiene-sensitive products
• Customized or personalized items
• Items marked as “Non-Returnable”

3. Return Process

1. Contact support with order details and issue description.
2. Submit photos/videos for verification.
3. Once approved, pickup will be arranged (where available).
4. Product must be unused and in original packaging.

4. Refund Policy

Refunds are processed through the same payment method used at checkout.

• UPI / Wallet
• Net Banking
• Credit/Debit Card
• COD refunds are transferred to bank account

Refunds usually take 3–5 business days after the returned product is inspected.

5. Exchange Policy

Exchanges are allowed for defective items, wrong product delivered, or size issues (depending on product availability).

6. Contact Us

For cancellations, returns, or refund assistance:

Email: support@quickfynd.com

Website: www.quickfynd.com

QuickFynd reserves the right to update or modify this policy at any time based on operational requirements.